Customer Service Standards

Dear Customer,

Merchants Bank is committed to providing you with customer service that makes a difference. All of our Merchants Bank Representatives work to meet these service standards:

1. We will look and act like we are ready to serve.
2. We will remember the power of a name.
3. We will ensure that each customer feels her business with us is important.
4. We will encourage each customer to come back and do more banking with us.
5. We will commit to follow-up and then meet or beat our timeframe.
6. We will seek to expand relationships based on true customer needs.
7. We will quickly make Merchants Bank "wrongs" into customer "rights."