Customer Service Standards
Merchants Bank is committed to providing you with customer service that makes a difference. All of our Merchants Bank Representatives work to meet these service standards:
- We will look and act like we are ready to serve.
- We will remember the power of a name.
- We will ensure that each customer feels her business with us is important.
- We will encourage each customer to come back and do more banking with us.
- We will commit to follow-up and then meet or beat our timeframe.
- We will seek to expand relationships based on true customer needs.
- We will quickly make Merchants Bank "wrongs" into customer "rights."
Protect your reputation and reduce expenses. Choose from three levels of personal overdraft protection to help avoid the embarrassment of a declined transaction.
Access your account, transfer money, check balances, pay bills and more from your smartphone or tablet. Free with Freedom Checking, Rewards Checking, Growth Checking.
Sign up for one of our free classes and get the knowledge you need to make smarter financial decisions.