Customer Service Standards
Merchants Bank is committed to providing you with customer service that makes a difference. All of our Merchants Bank Representatives work to meet these service standards:
- We will look and act like we are ready to serve.
- We will remember the power of a name.
- We will ensure that each customer feels her business with us is important.
- We will encourage each customer to come back and do more banking with us.
- We will commit to follow-up and then meet or beat our timeframe.
- We will seek to expand relationships based on true customer needs.
- We will quickly make Merchants Bank "wrongs" into customer "rights."
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The bank’s routing number is: 011600020