Customer Satisfaction Survey

Please Note: Please do not include account numbers, password information, or any other personal identification or financial information in this form.

Help Us Serve You Well
Please complete the applicable questions in our survey.

Poor Excellent
  1 2 3 4 5
1.Were you given a friendly greeting?
2.Was your business handled efficiently?
3.Were Merchants Bank products described in a way that was easy to understand?}
4.If you had a problem, was it resolved for you efficiently?
  Yes No N/A
5.Did the Bank Representative introduce him/herself?
6.Did he/she use your name?
7.Were you thanked?
8.Were you asked about your banking needs?
9.Did the Bank Representative suggest a Merchants Bank solution that matched your needs?

Additional Information