Customer Satisfaction Survey

Please Note: Please do not include account numbers, password information, or any other personal identification or financial information in this form.

Help Us Serve You Well
Please complete the applicable questions in our survey.

The Bank Representative these comments are about:

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Branch Location: Colchester - Costco ATM Kennedy Drive South Burlington Bellows Falls ATM Merchants Malletts Bay Shelburne Road South Burlington North Avenue Burlington Merchants Winooski Merchants Jericho Merchants Johnson Merchants Fair Haven Merchants Hinesburg Merchants Essex Junction Merchants Wilmington Merchants White River Junction Wallingford ATM Merchants Springfield Rutland Woodstock Avenue Rutland Green Mountain Plaza Merchants North Bennington Merchants Manchester Center Merchants Brattleboro Merchants East Thetford Merchants Bennington Merchants Waterbury Merchants Vergennes Merchants St. Johnsbury Merchants St. Albans Merchants South Hero Merchants Northfield Merchants Hardwick Merchants Enosburg Merchants Bradford Merchants Bristol Merchants Barre Williston Road South Burlington College Street Burlington

Poor Excellent

	1	2	3	4	5
1.Were you given a friendly greeting?
2.Was your business handled efficiently?
3.Were Merchants Bank products described in a way that was easy to understand?
4.If you had a problem, was it resolved for you efficiently?

	Yes	No	N/A
5.Did the Bank Representative introduce him/herself?
6.Did he/she use your name?
7.Were you thanked?
8.Were you asked about your banking needs?
9.Did the Bank Representative suggest a Merchants Bank solution that matched your needs?

Additional Information

Name

E-mail

Were you asked about your banking needs?

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