You are about to leave Merchants Bank.

Back Continue

Contact Us

Customer Satisfaction Survey

Please Note: Please do not include account numbers, password information, or any other personal identification or financial information in this form.

Help Us Serve You Well
Please complete the applicable questions in our survey.

Poor Excellent
  1 2 3 4 5
1.Were you given a friendly greeting?
2.Was your business handled efficiently?
3.Were Merchants Bank products described in a way that was easy to understand?
4.If you had a problem, was it resolved for you efficiently?
  Yes No N/A
5.Did the Bank Representative introduce him/herself?
6.Did he/she use your name?
7.Were you thanked?
8.Were you asked about your banking needs?
9.Did the Bank Representative suggest a Merchants Bank solution that matched your needs?

Additional Information

Mortgages

Our range of residential mortgages are maintained and serviced in-house-keeping our Vermont economy healthier. Check today’s rates and get started.

Bi-Weekly Mortgages

Make one half of your monthly mortgage payment every two weeks and you reduce your principal, interest paid and length of repayment. Learn more.

Mobile Banking

Make payments, check balances and more from your smartphone. Download our free Mobile Banking App here. ($3 monthly fee applies to Free Checking for Life account holders.)