Rebate or Computer Issue Resolution Phishing Alert

A phishing scam involving redemption of a rebate or assistance with computer issue resolution has recently been reported.

Cybercriminals don't just send fraudulent email messages and set up fake websites. They might also call you on the telephone claiming to be from a well known company. They might offer to help solve your computer problems, redeem a rebate, or sell you something. Do not trust unsolicited calls. Do not provide any personal information.

Awareness is essential in combating fraud. Should you receive any questionable calls or emails, do not provide your personal information such as your account numbers, PIN numbers or social security number.

If you think you have been the victim of a scam, file a complaint with local law enforcement and notify Merchants Bank Customer Call Center at 800-322-5222 or contact your local branch.

Other resources:

The United States Computer Emergency Readiness Team, a department of Homeland Security, offers a current list of cyber-security alerts at

The Federal Trade Commission published information about current scams.  For example, read “FTC Halts Massive Tech Support Scams”, 03 Dec 2012 at

The Financial Fraud Enforcement Task Force maintains a wide list of resources and information dedicated to helping find and report suspected cases of financial fraud. Learn tips for protecting yourself from fraud at

FDIC Consumer News provides practical guidance on how to become a smarter, safer user of financial services. Receive email updates on these issues by subscribing to Consumer Alerts at